Our People
- Methods: Waterfall, RAD, LBMS Client Server design, SSADM, Structured testing, Prince 2
- Analyst tools: Select Systems Engineer, Visio 2000 (flowcharting tool), Oracle Designer, Casewise (data modelling), Queryman.
- Test Process Management tools: SQA Team Test, Test Director
- Data Management Systems: Oracle + tools (TOAD), NCR Teradata, MS SQL Server (Enterprise version)
- Programming Languages: SQL, Cobol, VAX Basic
- Operating Systems: Unix, VMS
Advisors
Op2i advisors and implementation and programme management experts are experienced and highly qualified business improvement and outsourcing specialists, with practical hands-on experience. Our team includes a mix of operational, process, financial, commercial and programme management specialists
Our team includes people who have built and operated their own outsourcing programs, advised clients on outsourcing programs and worked in supplier organisations providing outsourcing solutions.
Management Team
Dr Bharat Vagadia - CEO
Dr Vagadia serves as Chief Executive Officer of Op2i and founder of a software-as-a-service decision support tool (www.governancedirector.com), an advisor to the International Telecommunications Union (ITU) on policy and regulatory matters and is a Board Director of the National Outsourcing Association (NOA).
Bharat has been involved in ICT and Managed Services for over 12 years, and has advised governments, regulatory authorities, and businesses in UK, Western and Eastern Europe, Kenya, Bahrain, Jordan, KSA, Egypt, Morocco, Oman, Qatar, the UAE and India.
Bharat has worked extensively with organisations, large and small, on strategy, financing, marketing, business process management, SLA development and more generally, outsourcing.
Bharat has wide ranging policy, regulatory and strategy experience, combining expertise in technical, marketing, commercial, economics and business management disciplines.
He published in August 2007, a book through Springer: “Outsourcing to India – a Legal Handbook”, which offers concise, digestible and relevant legal advice to help ensure an outsourcing deal delivers on its promise, offering practical advice for organisations on mechanisms to reduce outsourcing risk. The International Law and Management Review Journal commented: "Outsourcing to India: A Legal Handbook is a welcome addition to the library of books on outsourcing to India. The book contains information useful to the attorney drafting instruments to be used between a service provider and an outsourcer, and information for the person working on the business side of the outsourcing relationship. This book is a solid resource for any professional new to outsourcing because it focuses only on relevant information and concerns both lawyers and business professionals alike".
Bharat has a PhD researching the interplay of legal contracts and trust in outsourcing relationships. He has been awarded an LLM in Commercial Law, an MBA from Imperial Business School, a 1st Class (Hons) in Engineering from King’s College London, and a CIM Diploma in Marketing.
Ross Caldwell - CMO
Ross is a senior manager with broad experience in the development, planning and deployment of state-of-the-art telecom/IT networks and technologies and in the development of business within international technology markets.
Ross currently serves as the Chief Marketing Officer and Consultant at Op2i Ltd, where he provides outsourcing consultancy and tool development and implementation services.
His outsourcing experience comes from both client and supply side and includes: Large scale national/global telecommunications network planning, development, operations and management outsourcing programmes, on-shore call centre outsource services provision , off shore IT development and testing services, and international customer support services.
Prior to joining Op2i Ross was a director with Proxico, providing IT and telecoms outsourcing and consultancy services to a range of technology companies in mobile communications, directory services and software development. In 2005 Ross directed a team that won the National Outsourcing Award for best use of outsourcing by an SME, working with UK based subcontractors, and an outsource software provider from New Zealand to deliver complex, high quality software products into the Japanese market, achieving developer productivity eight times higher than industry norms.
Ross has wide international experience including IT development consultancy in New Zealand, technology product management and market management in the UK, in-territory business strategy projects in France and Belgium, network planning and development projects in Germany, major Telecom network bids in the UK and Singapore, pan European collaborative technology research projects, consumer product development and marketing experience with product manufacture outsourcing to Taiwan, Hong Kong and China.
Ross holds a Bachelor of Commmerce in Economics and a Post Graduate Diploma in Commerce in Computer Systems, Quantitative Methods and Production Management.
Tony Fish – Board Advisor
Tony Fish is an experienced, professionally qualified executive and an accomplished public speaker. He has worked on trends and global business issues with numerous organisations, and has particular expertise in the development of innovation through partnership. He has an excellent grasp of strategic and economic issues relating to growth businesses, and their patterns for survival.
Tony is known for delivery, his probing questioning, clear decision making, simple no-nonsense attitude and robust financial views and governance controls. He brings an innovative flare to delivery, deal execution and fund raising. With an enviable professional reputation, he has a wide and diverse professional network.
Tony Fish MBA BEng CEng FIET FCIM has been involved for over 20 years in the Technology Media and Telecoms industries, and has been associated with building hi-tech companies since his first IPO (OFEX) in 1994.
Nalin Raja – Associate Consultant
Nalin is a highly effective change and project manager with a track record of securing strong stakeholder engagement to deliver organisational transformation. Nalin has experience of working with some of the top FTSE-100 institutions to deliver integration of organisation, business and technology change, process improvements, outsourcing and off-shoring to achieve revenue targets and cost efficiencies in a large corporates.
His strengths lie in: Managing strategic change, Business Change Framework Development, Business Analysis and Communication and Stakeholder Management
Nalin has worked and advised Opal Business Solution (Part of Carphone Warehouse Group supplying B2B Telco), E.ON UK (Business Transformation Division), NHS (SPINE) Programme, Barclays Bank, Shop Direct Group, Your Communications, Utilities Consultant, Lloyds TSB to name a few.
Nalin has a BSc (Hons) Computing Science, is a Full Member of APM, is a DSDM Practitioner and a PRINCE 2 Practitioner.
Paul Mosses – Associate Consultant
Paul has over 20 years experience in Information Technology (IT). The last 12 years as a freelance IT professional, covering a variety of market sectors including financial services, retailing, central govt and utilities.
Paul has worked for a number of FTSE 100 clients, including: E.ON IS UK (Senior Business Analyst), Barclays PLC (Systems Analysis/Design and Business Analysis), Littlewoods PLC (Systems Analysis), Barclays PLC (Business Systems Analysis), CCCS (Business Analysis), Alltel Mortgage Solutions (Business Analysis), Siemens Business Services (Business Analysis), Northern Electric & Gas (Systems Analysis), Vertex Data Science Ltd (Business Analysis), EDS (System testing), Iceland Foods Plc (Business Analysis).
Paul has extensive experience in using Industry standard Tools, Process and Methods: