News Room

Publications

We produce a wide range of publications based on our industry expertise and from client assignments.

A list of case studies, perspectives and papers is provided below. Please click on the PDF icon in the appropriate category.

Clients and Case Studies

KenCall .... High Quality Contact Centre solutions, Competively priced from Kenya

Importance of Appropriate and Robust SLAs in Outsourcing

Outsourcing a National Telecommunications Regulator

Business Transformation For Survival

Op2i Perspectives

Practical Outsourcing - What, Why and How.

Services For Exploiting Convergence.

Outsourcing an answer to the UK economic woes and the pension’s crisis?

David and Goliath – how outsourcing can level the playing field

Outsourcing an answer to cutting crime?

Outsourcing in the telecom sector gaining momentum

Offshoring - Where To Next. An Op2i Analysis.

Research and Surveys

Op2i has completed the 2008 online survey, assessing the state of outsourcing – survey reports are available below. The survey will continue during 2009 - please spare some time to provide your updated views. (Online Survey >>)

Interim Survey Findings
Outsourcing Survey Report 2008

Conference Papers

IOF 2009 Conference - Convergence - What are organisations doing to adapt?

Press Releases

Daily Telegraph Sourcing Supplement, March 17th 2009 ....
.........Recession Likely to see Outsourcing Increase. (Op2i CEO contribution on Page 8)

Op2i launches Outsourcing Survey Report 2008

Op2i sponsors International Outsourcing Forum Conference in Barcelona

Op2i is a member of UK National Outsourcing Association

Op2i CEO releases book on Outsourcing

Op2i CEO elected to the board of the UK National Outsourcing Association

Op2i spoke at ITU Global Symposium

Op2i delivered training workshop in Oman