|
Q1. What do you believe outsourcing and offshoring will allow your company to do and what will that mean for your business? - select 1 or 2 answers only.
|
|
| Survive |
|
|
| Increase revenues |
|
|
| Reduce costs |
|
|
| Increase profitability |
|
|
| Lower costs of customer acquisition |
|
|
| Lower costs of customer retention |
|
|
| Enable us to target different markets and customers |
|
|
| Keep our existing customers happy |
|
|
| Improve efficiencies |
|
|
| Improve cash-flow |
|
|
| Extend our business operation (hours of operation etc) |
|
|
| Something else not identified above |
|
|
|
Q2. What would you say is your firm's leading core competence and competitive advantage?
|
|
|
|
|
|
Q3. What would be your top 3 drivers for outsourcing / offshoring? - tick up to three that apply.
|
|
|
Strategic |
|
| Transform the business |
|
|
| Focus on our core competences |
|
|
|
Financial |
|
| Lower costs of operation |
|
|
| Convert fixed costs to variable costs |
|
|
|
Operational |
|
| Provide better flexibility |
|
|
| Achieve greater productivity |
|
|
| Increase capacity |
|
|
| Increase quality |
|
|
|
HR related |
|
| Access specialist skills and experience |
|
|
| Help re-align internal culture |
|
|
|
Technology / Innovation related |
|
| Benefit from vendor investments and innovation |
|
|
| Enable business process re-engineering |
|
|
| None of the above options |
|
|
|
Q4. What type of function / process are you looking to Outsource?
|
|
|
|
|
Q5. Where would you want the outsourcing activity to be based?
|
|
|
|
|
Q6. What would the value of the outsourced activity be, based on current costs per annum?
|
|
|
|
|
Q7. How would you rate the following statements for your company?
1 = Stongly Disagree, 2 = Disagree, 3 = Ambivalent, 4 = Agree, 5 = Strongly Agree
|
|
| We have previous experience of outsourcing |
1
2
3
4
5
|
|
| We have sufficient internal project management capability |
1
2
3
4
5
|
|
| We have sufficient skills in developing and managing Service Level Agreements (SLAs) |
1
2
3
4
5
|
|
| We have a good track record in contract management |
1
2
3
4
5
|
|
| We have significant experience in governance |
1
2
3
4
5
|
|
| We have significant experience working across cultures |
1
2
3
4
5
|
|
| We have seen that employee morale gets affected severely from any change |
1
2
3
4
5
|
|
| We have real concerns about data protection and theft of our IPR |
1
2
3
4
5
|
|
| It is likely that there will be an adverse reaction from our employees
and stakeholders over news that we are offshoring |
1
2
3
4
5
|
|
Q8. How would you rate the following statements for your company?
1 = Stongly Disagree, 2 = Disagree, 3 = Ambivalent, 4 = Agree, 5 = Strongly Agree
|
|
| We have very good communications infrastructure |
1
2
3
4
5
|
|
| We have good IT systems and infrastructure |
1
2
3
4
5
|
|
| We have board level commitment for outsourcing |
1
2
3
4
5
|
|
| We have good internal systems for process and service measurement |
1
2
3
4
5
|
|
| We have good internal stakeholder alignment (Finance, HR,
operations, Marketing etc) in terms of using outsourcing as a strategy |
1
2
3
4
5
|
|
Q9. How would you rate the following statements for your company?
1 = Stongly Disagree, 2 = Disagree, 3 = Ambivalent, 4 = Agree, 5 = Strongly Agree
|
|
| We have very limited availability of seed money. |
1
2
3
4
5
|
|
| We currently have sufficient internal resources available to drive the change in a timely fashion. |
1
2
3
4
5
|
|
| We believe the internal organisation can absorb this change right now. |
1
2
3
4
5
|
|
| It is very difficult to measure the performance of the process. |
1
2
3
4
5
|
|
| There are some company specific skills which will be necessary to adequately perform this function. |
1
2
3
4
5
|
|
| I would say the function is specialised and that only one or two vendors can perform it with the necessary competence. |
1
2
3
4
5
|
|
| Necessary work manuals and operating procedures exist and are right up to date. |
1
2
3
4
5
|
|
| The performance of the process may well be affected to a great extent when there is employee turnover. |
1
2
3
4
5
|
|
| It takes a relatively long time to train employees to execute the process effectively. |
1
2
3
4
5
|
|
| The nature of the process means that personnel executing this process have to be in constant touch with personnel executing other linked processes. |
1
2
3
4
5
|
|
| Changes to this process will in all likelihood lead to many changes in several of the linked processes. |
1
2
3
4
5
|
|
| Performing this process is time-sensitive to performing other related processes. |
1
2
3
4
5
|
|
Q10. Finally, realistically, in what timeframe would you expect to achieve payback from your outsourcing initiative?
|
|
|
|
|
| Title*: |
|
| Forename*: |
|
| Surname*: |
|
| Position*: |
|
| Company Name*: |
|
| Address*: |
|
| Post Code*: |
|
| State/County*: |
|
| Country*: |
|
| Email*: |
|
| Telephone*: |
|
| Sector*: |
|
| Annual Revenues*: |
|
| Number of Employees*: |
|
| End of Assessment Questions. Send to Evaluate >> |
 |