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Services

Advisory and Implementation

A Modular Approach

We help businesses uncover and realise opportunities to improve performance that ultimately increase profitability and competitiveness. As part of this analysis, we not only identify functions and processes which could be outsourced to deliver better value to the business, but also identify opportunities for internal improvement.

Whilst we are flexible in how we address a client’s particular requirements, we follow a generic, structured approach. This is based on the principle of allowing businesses to take advantage of investment opportunities in outsourcing at manageable levels of risk, and often within tight budgetary constraints.

Our phased approach allows clients to benefit from advisory and implementation services wherever they are in the lifecycle.

 

A Strategic Approach

In a changing world, old assumptions of customer demand and competitor responses are no longer valid. The new world calls for new approaches to business – if you’re not part of the new world – you may soon be extinct.

Businesses need to reassess their core business and core competences - any function and/or process which is not a core competence and of strategic importance can “potentially” be outsourced.

Life Cycle Model

We have created tools to decide, measure, maximise and manage the process and value from outsourcing.

We provide support throughout the outsourcing lifecycle:

Diagnostics and strategy - We support our client’s in evaluating outsourcing options and development of key objectives from outsourcing.

Outsourcing models and vendor selection - We design and develop tools to identify optimum outsourcing models. We can source and help in the selection of suitable service providers.

Transition planning and operations management – We help develop standardised processes and transition these to service providers, working to ensure any inefficiency is removed from the process. We work with service providers to ensure the transition is as smooth as possible.

Governance and relationship management - We help our client’s develop appropriate governance and relationship management structures, ensuring the executive team have full visibility of the outsourcing programme and its impact on the organisation and its customers.

Our approach is highly quantitative, designed to provide rigorous and objective analysis that ensures that projects and operations are designed to deliver upon the stated objectives.

We create value for clients by applying our experience, models and capabilities to assignments in the form of expertise in vertical markets, organisation structure and behaviours, business processes, supply chain and enterprise architectures.

We start from the position of business improvement, identifying opportunities for improvement, whether this is internal efficiency improvements, outsourcing locally, offshoring or creating a shared service organisation within the firm.

We use structured methodologies and frameworks to support decision making, design strategies and solutions and measure and manage outcomes. We use our proprietary Op2i 8-by-8 Business Improvement Framework™ and work with our clients to ensure outsourcing is a strategic option which adds to the overall organisational goals.