Company Overview
Our Values
We are a business improvement firm, and only pursue the outsourcing option if it is absolutely right for the organisation. We understand the benefits, costs and risks of outsourcing, whether its in-house shared services, onshore, nearshore or offshore.
Our team combines highly skilled consultants in strategy and operations with broad commercial expertise. Our expertise is based on over one decade of project experience executed globally.
We leverage our experience to ensure clients outsource the right processes / functions for the right reasons, to the right location and to the right service providers.
We ensure our clients fully understand the risks and help develop approaches to mitigate these risks wherever possible.
We have developed innovative proprietary models and tools which ensure clients get the maximum return possible on their investment.
We are acknowledged for our objectivity and efficiency.
Our implementation services help clients reduce the risks from outsourcing – we work with clients to ensure the team delivers on time and on budget.
Our consultants are experienced outsourcing practitioners and process consultants with deep consulting, operational and business experience within outsourcing – from both client and supplier perspectives.
We provide brokerage services to pre-screened service providers which can help client’s go-to market quickly and reduce the costs of supplier selection.
We can provide managed solutions, from undertaking programme management on behalf of clients to fully managing the outsourcing contract on a client’s behalf.
Our Approach
We promote best practice in business improvement and outsourcing. We don’t follow, but rather, create best practice.
Our solutions are tailored for each client, but the process of developing solutions follows rigorous processes that ensure at each stage the decisions and choices made are appropriate given the organisation’s internal capacity and capabilities.
We facilitate the creation of appropriate solutions for clients, with client executive teams from different parts of the organisation being intimately involved in the decision making process, ensuring the best possible solution for the organisation and creating long term organisational capabilities and relationships, which are critical for initiatives to succeed.
We create solutions which bring sustainable benefits to the organisation. At the heart of our approach is sustainability: long term benefits, creating the right incentives and automation processes wherever possible, which enable clients to bring processes and functions back in-house if and when required.
We provide services for a number of vertical sectors and have developed substantial industry knowledge, techniques and data sources.
Why we are Different
We provide and combine advisory and implementation services throughout the outsourcing lifecycle. Advisory services to get the outsourcing decision right and implementation services to get the most from outsourcing, complemented by training to ensure the client organisation’s personnel are fully abreast of the outsourcing process and equipped to drive the outsourcing programme within the organisation.
We have developed proprietary outsourcing models and tools, which ensure our clients, make the right decisions supported by quantitative analysis.
We work with clients to develop solutions, complementing their skills and experience – we believe in developing a partnership with our clients.
Clients can choose from independent unbiased vendor selection services to brokerage services from pre-screened service providers, each tailored to client needs and budgets.
We offer managed outsourcing solutions where clients effectively transfer substantial risk onto Op2i. Our experience and deep knowledge enables us to better manage this risk than our clients.
For appropriate opportunities, we can take an equity stake in lieu of fees.